Cancellation & Return

Cancellation & Return

Part 1 – Category, Return Window and Actions possible

Category

Returns Window, Actions Possible and Conditions (if any)

Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories

7 days

Refund, replacement or exchange

Lifestyle: Sport & Fitness Equipment,, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear) 

Home:  Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies; 

Books & More: Books, Music Instruments, Office Supply, School Supply and Toys

Automotive: All automotive spare parts, accessories

7 days

Refund or replacement

All Electronics, Furniture and Large appliances other than Apple / Beats and Google Products 

 

10 days

Replacement only

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Apple / Beats & Google Products (Mobiles, Tablets, Laptops, Smart Watches)

7 days

Replacement only

 

refund available after cancellation

The different refund modes available are:

1. PhonePe Wallet - available for orders with select sellers. You will get this option for eligible orders during the cancellation

2. Back to the source - available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order

3. NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible

Customer cancellation Product only 7 days apply